Frequently Asked Questions
Our FAQ page aims to cover the questions we get asked on a regular basis.
Carpet Cleaning
Generally 6-12 hours.Carpet dry time is affected by humidity. Air flow and inside temperature is key to ensure the carpet dries as fast as possible.
Turning on fans, bathroom vents, air conditioning or heaters will help!
Your technician will be able to guide you after your carpet cleaning service to determine the proper steps you should take on that specific day to ensure the best dry time results.
The range to get your carpets cleaned in the Denver Metro area generally falls from $40-$80+ a room.
It is important to do your due diligence to make the best decision when choosing a professional carpet cleaning company near you.
Most carpet manufacturers would recommend cleaning your carpets every 12-18 months. Depending on kid and pet usage, it is encouraged to do so more frequently.
Professionally deep cleaning your carpets is best to remove dirt, dust, allergens and even bacteria to ensure the longevity of the carpet.
Over time the carpet fibers can wear out just by containing dirt and small pieces of debris within the fibers.
It is not required, but highly recommended. This will help ensure a smooth and efficient service. A majority of the debris within the carpet can be removed by vacuuming.
If needed, we can vacuum before we begin the cleaning.
Yes, we can move smaller items like couches, coffee tables, nightstands, end tables and chairs.
We will not be moving antiques, entertainment centers, electronics, armoires or larger, unstable pieces of furniture.
Foam blocks will be provided to support the furniture, safely without staining the damp carpet.
We can not guarantee the removal of all stains. In some situations the carpet fibers can become discolored, or even dye the carpet fibers depending on the substance.
We will be prepared to treat any stains, or spills that are on your carpeted areas.
Yes, we are not happy unless you are happy. Although we are confident we will deliver the best results the first time around, we are always willing to do what is necessary to make the results last. We will reclean any areas that are not satisfactory.
Pet Stain Removal
Some stains may “wick”. This is fairly uncommon but is treatable. This is when the spill or soiling has made it to through the carpet fibers into the base, and likely the padding.
When the carpet dries the moisture is pulled back from the base of the carpet. This is because the carpet dries from the top, down drawing the moisture from the backing.
Uric acid from dogs, and especially cats can be difficult to remove. Baking soda, vinegar and other home remedies can neutralize the odor temporarily.
Humidity can recrystallize the previous spot causing the odor and staining to eventually reappear. It is important to apply an enzyme solution and allow to dry.
The uric acid will then turn into a gas, then evaporating.
The best order of operations would be to blot, not wipe, the affected area. Absorb as much as possible. Wiping will cause the accident to spread.
Extract if possible, using a shop vac or a spot cleaning vacuum. Apply an enzyme cleaner and allow to dry. If the stain or odor is too much, it may be time to call Epic Carpet Care.
You can also see our guide on How to Remove Cat Urine From Carpet, if you are feeling brave and want to have a try yourself.
Upholstery Cleaning
Generally 4-6 hours. Air flow and inside temperature is key to ensure the upholstery dries as fast as possible. Turning on fans, bathroom vents, air conditioning or heaters will help!
Your technician will be able to guide you after your upholstery cleaning service to determine the proper steps you should take on that specific day to ensure the best dry time results.
We use a process often referred to as steam cleaning; hot water extraction. Hot water extraction is by far the deepest cleaning process.
Not only will this method provide results that will last, but it will make sure your furniture is soil free, sanitized and looking its best.
Unfortunately, we can not guarantee your upholstery will be spot free. Certain substances have the ability to permanently stain, or discolor your fabric.
We will be prepared for any type of stain on any fabric. The fabric age and fiber type do have influence.
Yes! We would love to clean it all, during the same service! Your technician will determine the best approach to what should be cleaned first.
A lot of times, your furniture to be cleaned is on the carpet-which is just fine! We will be prepared with furniture blocks in case we need to move the furniture on damp carpet.
Carpet Repair
Stretching in carpet is very common and can absolutely be fixed. Using a power stretcher, the carpet can be stretched back to a tight fit and properly apply it to the tack strips.
Yes, however, it will rely on the extent of the burn. Generally small areas can be patched. Larger areas may be more cost effective to replace.
Yes, these areas generally require a patch to repair this area.
A standard size room, roughly 200 square feet can take as little as one hour.
Commercial Carpet Cleaning
For commercial cleaning estimates, we will try and make it out to your location within 48 hours depending on your location. To set up an estimate please give us a call at (720)298-0352.
No, since we clean using hot water extraction it will effectively and safely remove dirt, stain and odors without leaving any residue.
This will depend on the needs of your unique business. Foot traffic, allergens as well as wear and tear will be major factors in the cleaning frequency. Generally with businesses we are often on a quarterly plan or annually.
Yes, we will accommodate your business’ hours of operation and come clean when it is most convenient for you.
There are a variety of factors that go into this answer; although, generally we can clean about 1,000 square feet of carpet per hour.